PRIVACY POLICY

Coffee Pass India

Effective Date: 26.02.2026
Last Updated: 26.02.2026

Quvex Innovations Private Limited, operating under the brand name Coffee Pass India (“Coffee Pass”, “we”, “our”, “us”), values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Coffee Pass India mobile application (“App”) and related services.

By using the App, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information to provide and improve our services.

A. Information You Provide to Us

• Full Name
• Phone Number (for OTP verification)
• Email Address (if provided)
• Profile details (if voluntarily added)
• Feedback, support messages, or communications
• Payment-related details (processed via secure third-party payment gateways)

Coffee Pass India does not store full debit/credit card details on its servers.

B. Information Collected Automatically

When you use the App, we may collect:

• Device information (device model, OS version, device ID)
• IP address
• App usage data (pages visited, features used, redemption activity)
• Crash logs & performance diagnostics

C. Information from Third Parties

• Payment gateway providers
• Analytics services (e.g., Firebase or similar tools)
• Partner cafés (only redemption-related verification data)

2. How We Use Your Information

• Create and manage your account
• Verify your identity via OTP
• Process purchases and manage Coffee Pass memberships
• Enable coupon redemption and prevent fraud
• Improve app functionality and user experience
• Provide customer support
• Send service-related notifications (expiry reminders, updates)
• Comply with legal obligations

We do not sell your personal data to third parties.

3. Legal Basis for Processing

• Your consent
• Performance of a contract
• Legal compliance
• Legitimate business interests

4. Data Sharing & Disclosure

A. Partner Cafés

Limited information required to verify coupon redemption (e.g., pass validity status). Cafés do not receive full personal data unless necessary for verification.

B. Service Providers

• Payment processors
• Cloud hosting providers
• Analytics services
• Customer support platforms

All third parties are contractually obligated to protect your data.

C. Legal Authorities

If required by law or to protect our rights.

5. Data Retention

• Account data: Until account deletion
• Transaction data: As required by financial/tax regulations
• Analytics data: Aggregated and anonymized when possible

Users may request deletion at any time (see Section 9).

6. Data Security

• Encrypted data transmission (HTTPS)
• Secure cloud infrastructure
• Restricted internal data access
• OTP-based authentication

However, no system is 100% secure.

7. Children’s Privacy

We do not knowingly collect data from minors. If we become aware of such collection, we will delete the information promptly.

8. Your Rights

• Access your personal data
• Correct inaccurate information
• Withdraw consent
• Request deletion of your account
• Request a copy of your data

To exercise your rights, contact us at:

Support@Coffeepass.in

Account deletion can also be requested directly through the App or via email.

9. Account Deletion

• Using the in-app “Delete Account” option, OR
• Emailing us at Support@Coffeepass.in

Upon verification:

• Personal data will be deleted within a reasonable timeframe
• Transaction records may be retained if legally required

10. Third-Party Links

The App may contain links to partner café websites or social media pages. We are not responsible for third-party privacy practices.

11. International Data Transfers

Your information may be stored on servers located outside your state or country. We ensure appropriate safeguards are in place.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted within the App. Continued use of the App constitutes acceptance of the revised policy.

13. Contact Information

Coffee Pass India
Registered Business Address: Floor 1st, 173 Old Gupta Colony, G.T.B Nagar, Delhi 110009, India
Email: Support@Coffeepass.in